Return Policy

Customer satisfaction is our main goal at DriveshaftStore.com. We will accept part returns for any reason that falls within our return policies.

It is the sole responsibility of the buyer to order the correct parts. We provide as much information as possible to help you order the correct parts. For example, many items have pictures, measurements and notes to help you select the correct part. If you are not sure, call our Customer Service Department for help.

New Items (not installed)

• We will replace or refund most new and remanufactured non-defective items within 30 days from your date of order.

• Parts returned must not be used, installed, disassembled or damaged due to improper handling.

• Parts returned must be in resalable condition, in the original packaging, complete with all parts, hardware and original documentation.

Warranty Items

• Most of our parts carry a one to three year warranty unless otherwise specified and it appears on your reciept at the time of purchase. Warranty items will only be replaced with the exact same products, unless they are no longer available. Defects must be confirmed by DriveshaftStore.com or the manufacturer of the part(s).

• Wear and Tear Items which are purchased individually (such as Universal Joint, Flex disc, Center Support, CV Joints.) will not be warranted.

• Driveshafts that are used for racing applications, modified vehicles, abused or neglected, such as lack of maintenance and lubrication when necessary, will not be warranted.

• Items will not be refunded, only replaced.

• Items will not be exchanged for other parts.

• Free shipping will not be applied for warranty items or re-purchase after one year

The decision to refund or replace a part is made solely at the discretion of DriveshaftStore.com or the parts manufacturer and is final.

Restocking Fee

• If you have made an error and requesting a correct replacement sent to you:

  • For Driveshafts: Restocking fee will be waived, you will only be charged our original cost of shipping the part to you.

  • All other items: you will be charged 15% restocking fee.

• If you want to return an item for a refund:

  • For Driveshaft: 15% restock fee will be applied to cover our shipping expense, handling, new box etc.

  • All other items: 15% restocking fee.

Shipping Refund

• The cost of shipping will be refunded only in those instances where the return is a result of our error such as sending you the wrong part, and within 30 days of the original purchase date.

• Orders shipped with Expedited Delivery: all shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. Also the shipping company will not guaranty shipping due to act of God, disruptions in air or ground transportation networks, such as weather phenomena, and natural disasters. This is beyond our control and expedited shipping charges will NOT be refunded for this reason

Parts Damaged In Shipment

If your product has been damaged in shipment, do NOT accept the package. Please notify the shipping company upon arrival, and contact us immediately within 24 hours. If the shipper has left a damaged package in your absence, immediately contact the shipper and us and have the package returned back to us. We will not responsible for stolen packages all claims for such must be worked out with the shipping company.

Cancellation

Orders are electronically processed and forwarded immediately to the warehouse for shipping therefore we cannot guaranty that we can stop it in time. If the shipment has been sent, you can return the part by following our return policies.

Shipments Refused/Returned

Orders that have left our warehouse can not be stopped since they are in the shipping company's control. UPS/Fedex will attempt to deliver the package three times. It is the client's responsibility to ensure they are available to accept the package. After the third attempt, the shipping company will return the package to us. Any order refused upon delivery or not collected for any reason will be subject to a 20% restocking fee to cover our cost of back-and-forth shipping charges.

Refund Issuance

Refunds and credits will be issued within 12 business days of the returned part/core arrival, in the form of a refund to the account used for the original purchase.

To Return an Item

*Please fill out the Parts Return form to request a Return Merchandise Authorization (RMA)

When your return arrives with appropriate documentation at DriveshaftStore.com, it will be inspected for compliance with our return requirements. If all requirements are met, a replacement will be shipped or a refund for the cost of part(s) or core(s) (plus any applicable sales tax) minus restocking fee will be issued within 10 business days of the returned part arrival, in the form of a credit to the credit card account used for the original purchase. Shipping Charges Are Not Refundable.

Please Note:

• Items sent back without Return Merchandise Authorization, may not be credited if lost.

• COD shipments will not be accepted.

• Items incorrectly shipped to DriveshaftStore.com will be considered a delivery refusal and be returned to the sender at their expense.